Project:
Restructuring the Internal House Advertisement Process for Increased Efficiency and Effectiveness
Description:
This process optimization project saved an estimated 5 labor hours per advertisement and more than 200 labor hours per year. It also increased brand consistency, ad placement effectiveness, and stakeholder positive opinion on the process.
Urban Land Institute has a print and online magazine called Urban Land. Spots are sold to advertisers, and any remaining space — in addition to some pre-reserved dedicated space — is allocated for house ads to promote ULI’s reports, programs, and brand.
I was in charge of managing the process that allocated these house ad placements.
How it started:
When I took over as the manager of this process, it was broken, inefficient, and inconsistent. Stakeholders made their own creative requests, drafted their own copy, and fought for the space amongst each other. For brand review and consistency, the marketing team would be brought into the process late (if ever) and cause a time crunch leading to mistakes. It was the corporate house ad equivalent of the Wild West. This wasted stakeholders’ time, our designers’ time, created confusion, and resulted in overall lower quality advertisements in valuable and limited space.
While my manager’s original intent was for me to continue to manage the process as is, I saw issues that I could fix. I built out my plan, meeting with stakeholders to understand what was important to keep and what could be torn down and replaced. I pitched the strategy to my manager, demonstrating the business case for making these changes, and got my plan approved.
The execution:
The previous ad-hoc process was streamlined and replaced with a clear process to follow.
Stakeholders filled out a form to request a house ad
Using demand projections to determine how much space we expected to have, and what size the ads could be, I worked with our Content Marketing team to prioritize and decide which of the requests would actually be created
Those submissions were reviewed and edited for brand consistency
The final submissions were submitted as a design request
Creative edits were made between one marketing point of contact (myself) and the designer
The final design was reviewed and shipped to the Magazine team
Results:
Estimated 5 labor hours saved per advertisement
More than 200 labor hours per year
Increased brand consistency
Increased ad placement effectiveness
Internal surveys confirmed an increase in stakeholder positive opinion on the process of getting house ads placed in the magazine